10 e-commerce tips for small business | Nett

Last year, Australians spent $22 billion via the internet, and the outlook for online retailers is extremely positive. The online retail industry is set for further growth as more consumers enjoy the convenience and time savings of internet shopping. This is fantastic for our industry, however e-commerce businesses should not be complacent. With new competition opening online every week, and big players in traditional retailing also realising the power of online shopping, online retailers need to work even harder to convert eyeballs.

Being unique is now everything to an online store ? this may be achieved by differentiating from the look and feel of other websites, by products sold and price, but by far and away I have found the way to a successful online model is to maintain a conversation with your customers which adds value well after the final sale.

The next era of e-commerce won?t be governed by the website with the cheapest price, rather successful businesses will be the ones which have the best relationship with their customers and a loyal fan base.

There has been a lot of angst and debate about whether online retail will overtake traditional retail sales in the next decade, and while I don?t believe the current downturn experienced by many bricks-and-mortar stores signals the death of traditional retailing, it does herald an opportunity for traditional retailers to improve their offering.

With that in mind, here are my 10 tips for e-commerce success for your small business:

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  1. Design the site for your customers, not for you. There is no appetite to re-invent the wheel of successful e-commerce website design, just as there is no point designing the most beautiful website if customers won?t buy from it.\
  2. Utilise technology to monitor customer feedback in real time. The best word of mouth marketing is a happy customer.?
  3. Don?t be afraid of social media. We have built up a Facebook community of more than 170,000 customers and use this media to monitor feedback and have a two-way conversation.
  4. Don?t skimp on customer service. Nothing is more annoying than waiting on a phone line for hours, or searching a site to find an email address. Make it easy for customers to contact you.
  5. Measure response times, customer sentiment and social media, and look for ways suggested by customers to improve your business.
  6. Consumers don?t like added costs at the last minute, so include free shipping, and use a distributor you would trust with your most precious item to make sure goods are delivered intact and on-time.
  7. Learn from overseas. Australia is a unique market, yet you can save time by learning from peers across the ocean.
  8. Talk to your customers. The most important aspect of running an online business is to impress every customer.
  9. Empower your staff. Employees are the biggest asset of any business. We encourage all employees to own their role and change it wherever possible to benefit the company.
  10. Stay agile. Be creative, it?s a fast-paced world and you need to stay ahead of the game. ?

John Winning is the CEO of whitegoods retailer Appliances Online.?

Source: http://nett.com.au/blog/10-e-commerce-tips-for-small-business/

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Business Highlights

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Google delivers 3Q letdown early, stock plummets

SAN FRANCISCO (AP) -- As far as unpleasant surprises go, Google hit Wall Street with a double whammy Thursday.

The Internet search leader that prides itself of organizing the world's information lost control of its own data when a contractor released its third-quarter earnings report more than three hours before the numbers were supposed to come out.

As if that was jarring enough, the numbers alarmed investors because the company's earnings and revenue fell well below analyst projections. The disappointment triggered an 8 percent drop in Google's stock price that erased about $20 billion in shareholder wealth.

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Gasoline prices ? finally ? begin to slide

NEW YORK (AP) -- Gasoline prices have begun their seasonal slide.

Better late than never, drivers say.

The national average retail price has fallen for 10 straight days and is now $3.74 per gallon. It could mark the beginning of the usual autumn decrease that was delayed this year because of refinery problems and high oil prices.

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Newsweek to cease print edition after 80 years

NEW YORK (AP) -- Newsweek will end its print publication after 80 years and shift to an all-digital format in early 2013.

Its last U.S. print edition will be the Dec. 31 issue. The paper version of Newsweek is the latest casualty of a changing world where readers get more of their information from websites, tablets and smartphones. It's also an environment in which advertisers are looking for less expensive alternatives online.

Newsweeklies have been in an especially tough spot at a time when people don't want to wait a week to read commentary and news digests of big stories, given a flood of instant content available online.

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China shows signs economic recovery taking shape

BEIJING (AP) -- China's worst slump since the global financial crisis leveled out in the latest quarter and retail sales picked up in a sign an economic rebound is taking shape, adding to hopes for a global recovery.

The world's second-largest economy grew 7.4 percent from the year before in the three months ending in September, data showed Thursday. That was slower than the second quarter's 7.6 percent growth but the decline was much gentler than in earlier quarters. Economists also pointed to quarter-on-quarter growth of 2.2 percent, the biggest such gain in a year, as a sign of recovery.

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US unemployment aid applications jump to 388,000

WASHINGTON (AP) -- Weekly applications for U.S. unemployment benefits jumped 46,000 last week to a seasonally adjusted 388,000, the highest in four months. The increase represents a rebound from the previous week's sharp drop. Both swings were largely due to technical factors.

The four-week average of applications, a less volatile measure, rose slightly to 365,500, the Labor Department said Thursday. That is still a level consistent with modest hiring.

Last week California reported a large drop in applications, pushing down the overall figure to the lowest since February 2008. This week it reported a significant increase. The gyrations occurred because it processed applications last week that were delayed from the previous week.

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AP source: Obama was considered potential target

NEW YORK (AP) -- A Bangladeshi man snared in an FBI terror sting considered targeting President Barack Obama and the New York City Stock Exchange before settling on a car bomb attack on the Federal Reserve, just blocks from the World Trade Center site, a law enforcement official told The Associated Press on Thursday.

The official, who was not authorized to speak publicly about the investigation and talked to the AP on condition of anonymity, stressed that the suspect never got beyond the discussion stage in considering an attack on the president.

In a September meeting with an undercover agent posing as a fellow jihadist, Quazi Mohammad Rezwanul Ahsan Nafis explained he chose the Federal Reserve as his car bomb target "for operational reasons," according to a criminal complaint. Nafis also indicated he knew that choice would "cause a large number of civilian casualties, including women and children," the complaint said.

The bomb was phony, but authorities said that Nafis' admiration of Osama bin Laden and aspirations for martyrdom were not.

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Microsoft profit falls ahead of Windows 8 launch

NEW YORK (AP) -- Microsoft Corp.'s net income fell 22 percent in the latest quarter as it deferred revenue from the sale of its upcoming Windows 8 operating system to PC makers ? and as PC sales in general took a dive.

The economic troubles in Europe also weighed on results, which missed Wall Street expectations.

The software company said Thursday that net income was $4.47 billion, or 53 cents per share, in the fiscal first quarter, which ended Sept. 30. That was down from $5.7 billion, or 68 cents per share, a year ago.

Analysts were on average expecting 56 cents per share, according to FactSet.

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Measure of future economic activity up 0.6 percent

WASHINGTON (AP) -- A measure of U.S. economic activity designed to give signals about the future posted a solid gain in September, rebounding after a dip in August. The index is still signaling weak growth, however.

The Conference Board said Thursday that its index of leading indicators rose 0.6 percent in September after falling 0.4 percent in August and rising 0.4 percent in July. The previous months were revised down slightly.

The strength in September came from a big jump in applications for building permits, which the government reported Wednesday had climbed to a four-year high that month.

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US rate on 30-year fixed mortgage near record low

WASHINGTON (AP) -- The average U.S. rate on a 30-year fixed mortgage has fallen to near the record low set earlier this month.

The rate on the most popular mortgage dipped to 3.37 percent from 3.39 last week, mortgage buyer Freddie Mac said Thursday. Two weeks ago, the rate reached 3.36 percent, its lowest level on records dating to 1971.

The average rate on the 15-year fixed mortgage, often used for refinancing, set a record low of 2.66 percent, down from last week's 2.7 percent.

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Philadelphia Fed manufacturing index expands

WASHINGTON (AP) -- Manufacturing in the Philadelphia region expanded in October following five months of declines, a positive sign for a U.S. manufacturing sector which had been weakening for much of the year.

The Federal Reserve Bank of Philadelphia reported Thursday that its index of regional manufacturing activity had a reading of 5.7 in October following a -1.9 reading in September. Any reading above zero indicates expansion.

Manufacturing, which helped lift the country out of recession, had been slowing since the spring, battered by slower domestic demand and a slowing global economy which was hurting exports.

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By The Associated Press(equals)

The Dow Jones industrial average closed down 8.06 points, or 0.06 percent, at 13,549.94. The Standard & Poor's 500 index fell 3.57 points, or 0.2 percent, to 1,457.34. The Nasdaq finished down 31.26 points at 3,072.87.

U.S. benchmark crude eased 2 cents to finish at $92.10 a barrel. Brent crude, which many U.S. refiners use to make gasoline, fell 80 cents to $112.42 in London.

Heating oil fell a penny to $3.17 per gallon. Wholesale gasoline fell 4 cents to $2.75 per gallon. Natural gas rose 12 cents to $3.59 per thousand cubic feet.

Source: http://news.yahoo.com/business-highlights-221928528.html

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Fehr questions NHL's offer in letter to players

NHL commissioner Gary Bettman speaks to reporters following collective bargaining talks in Toronto on Tuesday, Oct. 16, 2012. (AP Photo/The Canadian Press, Chris Young)

NHL commissioner Gary Bettman speaks to reporters following collective bargaining talks in Toronto on Tuesday, Oct. 16, 2012. (AP Photo/The Canadian Press, Chris Young)

NHL players' association head Donald Fehr speaks to reporters following collective bargaining talks in Toronto on Tuesday, Oct. 16, 2012. (AP Photo/The Canadian Press, Chris Young)

NHL players' association head Donald Fehr speaks to reporters following collective bargaining talks in Toronto on Tuesday, Oct. 16, 2012. (AP Photo/The Canadian Press, Chris Young)

NHL commissioner Gary Bettman, foreground, arrives with deputy commissioner Bill Daly as the NHL and its locked-out player resume negotiations in Toronto on Wednesday Oct. 16, 2012. (AP Photo/The Canadian Press, Chris Young)

(AP) ? NHL players' union head Donald Fehr says management's latest proposal would cost his members more than $1.6 billion over six years.

In a letter to players and agents, Fehr said the proposal owners made this week in what they said was an attempt to preserve a full 82-game schedule was an improvement over previous management offers but "represents very large, immediate and continuing concessions by players to owners."

"Simply put, the owners' new proposal, while not quite as Draconian as their previous proposals, still represents enormous reductions in player salaries and individual contracting rights," Fehr said in the letter, according to a report by TSN. "As you will see, at the five percent industry growth rate the owners predict, the salary reduction over six years exceeds $1.6 billion. What do the owners offer in return?"

In the midst of their third lockout since 1994, owners gave the union on Tuesday what the league called a "proposal to save 82-game season." The NHL said it hoped a deal would be reached by Oct 25 and the season would start by Nov. 2, three weeks behind schedule. The sides are scheduled to meet again Thursday.

"We do not yet know whether this proposal is a serious attempt to negotiate an agreement, or just another step down the road," Fehr wrote. "The next several days will be, in large part, an effort to discover the answer to that question."

The NHL released details of its offer Wednesday, a day after giving it to the union. The proposal is for a six-year deal with a mutual option for a seventh. The plan includes a 50-50 split in hockey related revenue and a provision to ensure players receive all of the money they've been promised on existing contracts.

The offer includes:

? A listed salary cap of $59.9 million for the 2012-13 season, with a provision teams could spend up to $70.2 million during a transition season.

? Changing eligibility for unrestricted free agency from age 27 or seven years of service to age 28 or eight years of service, down from 10 years of service in the league's earlier proposal.

? Increasing eligibility for salary arbitration from four years to five years.

? Including all years of existing contracts beyond five years against a team's cap, regardless of where a player is playing. If a player is traded and retires or stops playing, the applicable cap charge would be applied against the team that originally signed the contact.

? The reduction of entry-level contracts to two years.

? A term limit on any contract beyond that set at five years and a stipulation that the average annual value can only vary up to five percent. This is a mechanism designed to eliminate long-term, back-loaded contracts.

? The elimination of re-entry waivers.

? Increasing the annual revenue sharing pool by 33 percent to $200 million, assuming annual league revenue of $3.033 billion, with a provision that half the pool be funded by the 10 teams with the highest gross revenue. A cutout against clubs in large media markets, such as Anaheim, New Jersey and the New York Islanders, would be eliminated. A new revenue sharing committee, which would include NHLPA representation, would have input to determine distribution.

Among the items not addressed in the league's public detailing of its offer was realignment, drug testing or the NHL's participation in the 2014 Olympics in Sochi, Russia.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/347875155d53465d95cec892aeb06419/Article_2012-10-17-NHL%20Labor/id-499b98afcf0942df91dca278c7948429

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New Home Construction Hits Four-year High | Daily Business News

Home > Advocacy, Business, Economy, home buyers, News Item, Trends > New Home Construction Hits Four-year High

The National Association of Home Builders says statistics from HUD and the U.S. Census Bureau report new home construction shot up 15 percent to a seasonally-adjusted annual rate (SAAR) of 872,000 units. New single-family home construction accounted for 11 percent of the increase, 603,000 units, the best rate since Aug. of 2008. New multi-family home production spiked 25.1 percent to 269,000 units, the best pace since Sept. 2008. Meanwhile, permit issuance for new home construction rose 11.6 percent in Sept. to 864,000 units. MHProNews has learned new home construction and permit issuance rates are the strongest numbers in both categories in over four years. Regionally, new home construction rose in three of the four area, with only the Northeast showing a decline.

(Photo credit: ComstockPremium)

Categories: Advocacy, Business, Economy, home buyers, News Item, Trends Tags: Census Bureau, census bureau report, decline, HUD, issuance, MHProNews, National Association of Home Builders, new home construction, new single family, pace, SAAR, statistics, u s census, U.S. Census Bureau

Source: http://www.mhmarketingsalesmanagement.com/blogs/daily-business-news/new-home-construction-hits-four-year-high/

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TV's highest paid actor with $24 million is ...

By Dorothy Pomerantz, Forbes

Alex Gallardo / Reuters file

"Two and a Half Men" star Ashton Kutcher topped the list of Forbes' highest paid TV actors.

Charlie Sheen? Who?s?Charlie Sheen? The volatile actor topped our list of the?Highest-Paid TV Actors?last year with $40 million. This year he?s nowhere to be seen, while the actor who took over his lead role on the hit?CBS?sitcom "Two and A Half Men"?reigns in the No. 1 spot. We estimate that?Ashton Kutcher?earned $24 million between May 2011 and May 2012.

Kutcher has proven that he can hold his own on the show. "Two and a Half Men"?attracts an average of 12.4 million viewers per episode, making it one of the most-watched sitcom on TV. That?s given Kutcher plenty of money to invest in the Silicon Valley startups that have become his passion. Kutcher was an early investor in Skype, Spotify and Airbnb.

The two sides of his life, acting and tech investing, will come together in the upcoming film "Jobs," where Kutcher will play?Apple?co-founder?Steve Jobs.

Photos from Forbes: 2012 highest paid TV actresses

Sheen isn?t the only member of last year?s top 10 who?s dropped off (though Sheen might return in the future thanks to his great deal on the show "Anger Management"). Steve Carrell, who ranked third last year with $15 million in earnings, left the NBC sitcom "The Office"?in 2011, and the world of television, so now he?ll need to prove himself as a movie star. Small movies like "Hope Springs"?and "Seeking a Friend at the End of the World"?aren?t going to help him compete against the likes of?Tom Cruise?and?Will Smith?when it comes to paydays.

The numbers for the Highest-Paid TV Actor list come from our?Celebrity 100?research and reflect estimated earnings between May 2011 ?and May 2012. We do not deduct for manager and agent fees or the other costs of being a celebrity.

Ranking second on our list behind Kutcher are Hugh Laurie and Ray Romano, who both earned $18 million. This is likely the last year for Laurie on the list. His?Fox?show, "House," ended its eight-year run in May. Laurie will continue to earn from "House"?in syndication, but his earnings are set to suffer unless he gets another show or beefs up his movie career.

Photos from Forbes: Highest paid stars under age 30

Romano made a brief return to the small screen with "Men of a Certain Age." The?TNT?show was critically acclaimed but never attracted a very large audience.?TNT?canceled it last year after only two seasons. Romano still earns plenty though from reruns of his beloved show "Everybody Loves Raymond"?and the?"Ice Age"?franchise, in which he plays wooly mammoth Manny. The fourth "Ice Age"?movie earned $860 million at the global box office.

Alec Baldwin?and?Mark Harmon?tie for fourth place with $15 million each. For years Baldwin has been talking about ending his run on "30 Rock"?as the awesome executive?Jack Donaghy. Now he?ll get his chance to spread his wings. The ratings-challenged sitcom is in its final season. He?ll next voice a tough-talking Santa Claus in?DreamWorks Animation?s "Rise of the Guardians."

"NCIS"?might be one of the least hip shows on TV, but it?s still a ratings juggernaut for?CBS, attracting an average of 19.7 million viewers per show. Harmon, who got his start on the medical drama "St. Elsewhere," has been happy to stick to TV. He hasn?t appeared in a major movie since "NCIS"?debuted in 2003.

See the full list from Forbes.com.

More in The Clicker:

Source: http://theclicker.today.com/_news/2012/10/17/14515293-ashton-kutcher-is-tvs-highest-paid-actor?lite

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Recap: Detroit vs. NY Yankees | MLB Baseball | Rock Hill Herald ...

The threat of rain has postponed Game 4 of the American League Championship Series at Comerica Park until Thursday.

The weather was clear at 8:07 p.m. (et), the time the Detroit Tigers and New York Yankees were scheduled to start Wednesday's tilt, but an impending thunderstorm forced a delayed start that never materialized.

Thursday's first pitch is set for 4:07 p.m. (et), when the Tigers try to finish off a sweep with Max Scherzer on the hill. CC Sabathia, who has won seven of his last eight postseason decisions for New York, will toe the rubber for the Yankees, who have scored a mere one run off starting pitchers this series.

That run came off Justin Verlander in the ninth inning on Tuesday, but Detroit held on for a 2-1 win to move within one victory of its first World Series appearance since 2006.

The Yankees' starting lineup again looked different Wednesday, as Curtis Granderson, the owner of 43 home runs in the regular season, was the latest regular to be benched by manager Joe Girardi. Nick Swisher moved back into his usual spot in right field after sitting out Tuesday's loss.

Three-time league MVP Alex Rodriguez, who has hit just .130 with one run scored and no RBI in the playoffs, was replaced at third base by Eric Chavez for the second straight game. Chavez has yet to record a hit in 14 at-bats, tying the longest streak by a Yankee at the start of a postseason.

The Tigers ousted New York during their AL pennant run in '06 and again in the Division Series last year.

If the Yankees win Thursday, the teams will play Game 5 in Detroit on Friday, which was scheduled to be a travel day. Game 6, if necessary, will still be played in New York on Saturday.

Game Notes

Source: http://www.heraldonline.com/2012/10/16/4342349/recap-detroit-vs-ny-yankees.html

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Swedish police re-open U.S. embassy, seize suspect letter

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Source: http://news.yahoo.com/staff-leave-u-embassy-sweden-due-suspect-letter-120817253.html

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iPhone 5 is still short on supply, here's why - News - Know Your Cell

Apple has been short on its iPhone 5 supply since day one, and it isn't just because they're selling like hotcakes. The shortage may actually be due to the fact that the iPhone 5 is Apple's most complex handset yet, according to a Wednesday report from The Wall Street Journal.?

One of the company's contractors, Hon Hai Precision Industry (which most of us know better by its Foxconn trading name), told WSJ that the supply shortage is actually due to the complicated nature of the product. Here's how he put it:

?The iPhone 5 is the most difficult device that Foxconn has ever assembled. To make it light and thin, the design is very complicated. It takes time to learn how to make this new device. Practice makes perfect. Our productivity has been improving day by day."

Hon Hai has reportedly taken steps to improve its productivity, and has also added a new quality check procedure. But as the official pointed out, there are always limitations. ?It's always hard to satisfy both aesthetic needs and practical needs,? he noted.

Before this we heard that Sharp was part of of the iPhone 5 production problem, as it purportedly had issues churning out Apple's new screens fast enough. But the company eventually responded, stating that its production was perfectly adequate and the reports regarding it were inaccurate.?

[WSJ]

?

Source: http://www.knowyourcell.com/news/1638417/iphone_5_is_still_short_on_supply_heres_why.html

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Hankook respond to SUV boom with new tyre | For repair ...

Australia?s decade-long boom in SUV sales has created a huge market for replacement tyres for ?soft-roader? vehicles, according to Hankook Tyre Australia.

Recent sales data shows that year to date SUV sales at the end of September 2012 were 228,395 ? almost one in every four new vehicles sold.
Hankook Tyre Australia has launched a new road-biased SUV tyre intended for use on the growing number of SUVs, which spend the majority of their time on tarmac.

The Hankook Dynapro HT has been designed for improved tread life and fuel saving, while also providing increased traction in wet conditions.

?The large number of road-focused SUVs sold in the last 10 years has created a significant demand for replacement tyres for these vehicles,? said managing director of Hankook Tyre Australia, Paul Park.

?SUV sales in Australia have grown relentlessly over the last 10 years and we expect the boom to continue.?

SUV sales are 28.9% above the number sold in the same period in 2011, and 64.9% above SUV sales in September 2006.

?Most SUVs sold in recent years rarely venture off made roads and the primary qualities many owners are looking for in replacement tyres are, therefore, comfort, stability, tarmac grip and low noise levels.

?The Dynapro HT combines these attributes with long tread life, and low rolling resistance for better fuel economy,? said Paul.

Dynapro HT?s tread pattern features very stiff centre blocks for improved steering response, while the tyre?s case construction is designed for steering stability.

?The tyre?s durability is improved by Hankook?s Stiffness Control Contour Theory which minimises deformation when the tyre heats up and air pressure increases,? said Paul.

Hankook also sells more aggressive models such as Dynapro MT and ATM for drivers in need of better off-road capability.

?

Source: http://www.ausauto.com/?p=3267

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